Absolutely wonderful: Care home residents’ joy as visiting restrictions lifted

From Monday, those living in care homes in England are able to have unlimited visits from family and friends, the Government has said, meaning they will be able to reunite with loved ones they may not have seen for months.

Christine Rogers, 93, who lives at the Signature At Weybridge care home in Surrey, told the PA news agency the development was “absolutely wonderful”.

In recent months, residents have only been allowed three named visitors, plus an essential caregiver, and they saw each other while separated by a glass screen.

She said: “It was better than nothing, but not very satisfactory really, because you can’t really hear very well.”

Ms Rogers said she was looking forward to visits from her son, daughter, daughter-in-law and granddaughter, who always “bring all sorts of lovely things – flowers, always”.

“I tell them not to, I say it’s lovely to see them – you know, they don’t need to bring anything, but then they don’t take any notice.”

She also said she was looking forward to “catching up on all the gossip”.

The Government first announced the end of national restrictions on care home visits in November.

However, it then imposed the limit on visitor numbers when the Omicron variant hit.

John Cooke, 88, who also lives at the Weybridge care home, was on Monday reunited with his friend of 45 years, Val Gadd, 75, without needing to be separated by a screen and masks.

Mr Cooke said the lifting of the visitor rules was “very good” and meeting face-to-face was “much better”, adding: “Talking through glass is not necessarily the best way to meet.”

A senior care assistant at the home said the restrictions on visitors during the pandemic had taken a “massive toll” on residents.

Samantha Relff-Arnold, 24, said: “It’s been really upsetting for them to not be able to have their loved ones close by, especially when the times have been so tough.

“So comforting them has been a massive role and kind of being like their counsellors really, because we’re listening to their problems and helping them as best as we can, trying to be their loved ones and love them like their loved ones.”

She added: “I think everyone’s really excited to have the restrictions eased.”

Xenos Foster, 44, client liaison manager at the home, said: “The residents have been troupers.

“A lot of them were born in and around the Second World War, they know what real restrictions look like.

“But I mean it’s been a long 18 months and the fact that it is now easing up and the fact they can have anybody come in to see them as long as they provide a lateral flow test before they visit – you can just see that there’s an air of excitement about the place at the moment, which is great.”

The latest change, announced last week, means there are no nationally-set restrictions, but individual homes will continue to be able to set their own visiting policies.

While the news has broadly been welcomed, homes currently with outbreaks will not be able to lift restrictions immediately and there are concerns others may continue to restrict visits or not have enough staff to cope with an increase in visitors.

Bethany Robinson said her mother Sheila has not been able to leave her care home since early October because of “rolling outbreaks”.

The 71-year old, who has vascular dementia, has not been permitted visits by anyone but her daughter, who became her essential caregiver just before Christmas, for two-and-a-half months.

She believes she has done something wrong because her 18-month-old grandson and her sister have not been to see her.

Ms Robinson, 32, from Telford, told PA: “I saw her yesterday and she was crying because she wants to see her grandson and her sister.

“And she saw them on a video call, but of course that’s not the same.

“One of the things that I think makes it so difficult is she says ‘What have I done wrong?’, so she thinks she’s being punished for something, she thinks that she’s done something wrong to be basically, as she sees it, locked up, and she doesn’t understand fully the reasons why it’s happening.”

Ms Robinson said it is “so misleading” for the Government to declare that there is now no limit to visits, when homes with outbreaks are having to lock down for weeks on end.

She continued: “It almost makes everybody else in society look and think ‘Oh well, everything’s back to normal in care homes’, and unless you actually have a loved one in a care home and you know first-hand what’s going on, everyone just seems to think everything’s back to normal, and it’s just not the case at all.”

Jenny Morrison, co-founder of the campaign group Rights for Residents, says they “remain fearful” for residents in homes which have not followed previous guidance instructing them to relax visiting policies.

Health Secretary Sajid Javid acknowledged care homes have “a lot of discretion” over the rules they set, urging providers to do “everything they can to allow as many visitors as they can”.

Other changes include care homes only having to follow outbreak management rules for 14 rather than 28 days,

Guidance setting out the details of the changes was published on Monday evening.

In Scotland there is no set limit on the number of households visiting each resident indoors, but the group size should be risk-assessed to determine the number of visitors a resident can receive at any one time.

There is no prescribed limit for the number of indoor visitors a resident can have in Wales, while in Northern Ireland residents can receive up to four visits a week, from up to four visitors from two households per visit.